Issues with a Previous Session or Vehicle Restriction
If you see the error message "contact customer care", “Problems with a previous session” or “Vehicle restriction” when:
Starting a parking or charging session
Adding/registering a vehicle in your app
It means that your vehicle is temporarily restricted in the EasyPark system due to an outstanding payment associated with this license plate number.
Possible Reasons & How to Resolve
The outstanding payment may be linked to your own account or to another person's account if the vehicle is shared. The payment must be settled on the exact account where the outstanding balance is registered.
If the debt is on your own account:
This can be resolved immediately by updating your payment method in the app and completing the outstanding payment. Once the balance is settled, the vehicle restriction will automatically lift.- If the debt is on someone else's account (Shared/Lent vehicles):
If you share the car with someone else, or have recently lent it to a friend or family member, the outstanding payment must be settled on the account it is linked to. It is not possible to pay on behalf of someone else.
Note: Due to GDPR and our privacy policy, Customer Care cannot disclose which account the payment is linked to or the amount owed.
What You Can Do
If you need to park immediately and cannot use EasyPark due to the restriction, use an alternative payment method, such as the parking machine on-site.
Trigger words: car is deactivated, vehicle is deactivated, vehicle restriction, problems with previous session
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