Accidentally paid twice – via EasyPark App and parking meter

Double Payment for Parking

Did you accidentally pay twice for the same parking — once through the EasyPark app, and again at the parking meter or another parking app?

If this happens, we’re happy to help.

What to do:

• Reach out to us for assistance.

• Provide proof of payment showing that the parking fee was paid using a method other than EasyPark. Once you have this documentation, submit it to us via our online webform or email.

Important Note:

• If you start a parking session in EasyPark using the wrong license plate, and then create a second session for the same parking period with the correct license plate, we cannot provide a refund for the initial session.

• This applies even if both sessions cover the same time and location.

• Always double-check the license plate before confirming a parking session.